Art pieces are carefully inspected & packaged to ensure safe delivery. Due to the custom nature of our pieces, all artwork sales are final. 

Customers may return incorrect or flawed merchandise. Any claims must be made within 10 days after delivery. Please contact me via the contact form for instructions.

HAI TRAN ART is not liable for insignificant distinctions of the product received compared to the product description. Slight variations in size, color, and substrate texture are expected occasionally due to applied technology. Appearance of products can vary when compared to on-screen (laptops or devices are back-lit) appearance because of dissimilar graphic cards, browsers, or monitors. Returns are not accepted because of such insignificant distinctions.

All artworks are insured for their full amount. If there are any damages during transportation, you will be refunded the full amount of the piece you ordered. We cannot refund for personal damages happened once the artwork has been received by the buyer. 

If there are any lost mail that cannot be tracked, the new piece will be resent or refunded upon review. Please contact me if there are any issues and I will do my best to resolve them asap.

I do not currently offer framing. I am looking into that option for the future.

No, currently I am offering FREE SHIPPING only within the U.S. 48 contiguous states.

All my artwork is made-to-order. Please allow up to 2 weeks. When your order leaves our studio, you will receive an automated email with tracking information.

Currently, only Texas residents are charged state sales tax.

All artwork, photographs, and content on the HAI TRAN ART website (The Artistry & Intellectual Property of HAI TRAN) are legally protected by U.S. and International copyright laws. Under no circumstance is it permitted for you to use any of HAI TRAN’s artwork for commercial purposes, without proper and prior permission from HAI TRAN, or his legal advisers. Unauthorized duplication or usage for commercial purposes is prohibited by the Copyright law and will be prosecuted. We protect our copyright interests. HAI TRAN retains all of the copyrights to all artwork on this site, regardless of having sold the original image or signed fine art prints. You must contact him or his legal advisors in order to use an image for commercial purposes, whether or not you now own the original artwork or signed fine art prints.